4 October, 2020

 

6:00 pm - 7:00 pm

Welcome Drinks Reception for the Evening of October 4th

5 October, 2020

 

7:45 am - 7:50 am

Opening Remarks & Important Announcements

7:00 am - 7:50 am

Registration & Breakfast

7:50 am - 8:00 am

Chair’s Welcome Address

8:00 am - 8:35 am

Embrace the Change of the Digital World: Growing Omnichannels
  • How do successful retailers manage multiple fulfillment channels without creating unnecessary risk or adding friction to the customer experience?
  • What can digital-first retailers tell us about building seamless, omnichannel experiences when starting with a clean slate?
  • And what are the pitfalls? How does omnichannel customer experience intersect with peak seasons order volumes? Or other growth initiatives like cross-border?
  • Consider findings from a survey of 250 enterprise retail professionals on their omnichannel practices
  • Come hear from omnichannel innovators on how they are capturing the growth potential of their business while shielding themselves from operational risk

Dr. Jian Pei
Vice President
JD.com

8:35 am - 9:10 am

Designing for Human Safety & Efficiency in Automated Environments
  • Leadership’s role in creating the conditions for people and robots to improve delivery speeds without increasing risks
  • Developing talent and equipment capability to improve decision-making in cognitive and automated tasks
  • Leveraging roboticists, engineers, and data scientists to reduce incidents in picking, sorting, and transportation

Alicia Boler Davis
VP, Global Customer Fulfillment
Amazon

Heather Macdougall
VP, Worldwide, Workplace Health and Safety
Amazon 

9:15 am - 9:50 am

CASE STUDY STREAM 1

OPERATIONS STRATEGIES

Inventory Management Solutions in a Digital World
  • Understanding the biggest inventory management challenges in the eCommerce space
  • Discussing ways to maximize shelf space without overstocking or understocking
  • Using data analytics to better predict demand and keep inventory levels up to date
  • Discussing examples of real-time inventory tracking to help locate inventory throughout supply chain

Mark Irvin
VP, Supply Chain
Best Buy

9:15 am - 9:50 am

CASE STUDY STREAM 2

FULFILLMENT

Overcoming Growing Pains: Fulfilment Maximization
  • Discussing strategies that yield the highest return on order fulfillment and what complications can occur
  • Identifying sources of encouragement for customers when it comes to online shopping and order fulfillment and what leads of cart abandonment
  • Dealing with international borders and the effects of the recent trade war. How will this impact fulfillment?
  • Deciding which eCommerce order fulfillment model to use. Evaluating in-house, third-party fulfillment and dropshipping. What benefits does each offer?

Rebecca Powers
VP, Supply Chain Network Strategy
Foot Locker

9:55 am - 11:35 am

Pre-Arranged One-to-One Meetings
  • 10:00 am – 10:20 am: Meeting Slot 1/Networking
  • 10:25 am – 10:45 am: Meeting Slot 2/Networking
  • 10:50 am – 11:10 am: Meeting Slot 3/Networking
  • 11:15 am – 11:35 am: Meeting Slot 4/Networking

11:40 am - 12:15 pm

WORKSHOP

ROOM 1

Tariff Mitigation Strategies for Retailers

Tariffs have dominated headlines and trade lanes alike this past year. Months of “Twitter diplomacy” have brought uncertainty to markets around the world as threats and delays have unleashed unprecedented volatility. The retail industry has been one of the hardest hit. In this presentation we will discuss…

  • Instant tariff analysis: how to evaluate SKU-level data to calculate impact on landed cost per unit
  • How to adjust supply chains to react to changes in the geopolitical climate
  • How to manage the financial impact of increased duty payments

11:40 am - 12:15 pm

WORKSHOP

ROOM 2

Supply Chain Transformation: Building and Executing an Integrated Supply Chain Strategy
  • Creating and maintaining a customized supply chain system that:
    • Drives revenue
    • Maximizes profitability
    • Improves efficiency
    • Increases shareholder value
  • Prioritizing initiatives based on scope, cost, and impact
  • Building and maintaining a cumulative effect of positive change driving further beneficial programming

12:20 pm - 12:55 pm

The Digital Supply Chain: The Path to Success
  • Discussing the benefits of supply chain digital transformation and how does it influence end to end capabilities
  • Integrating digital technologies in the supply chain and navigating the challenges that come with this transition
  • Forming partnerships across departments to increase efficiency, break down silos and improve overall performance
  • Calculating ROI on innovation and looking at the risk-reward ratio
  • Sharing stories of successful supply chain transformations along with challenges that came along the way

12:55 pm - 1:55 pm

THEMED LUNCH

Strategies for Scaling Your eFulfillment Capabilities

Tammy Armstrong
Director, eCommerce Fulfillment
Husqvarna Group

12:55 pm - 1:55 pm

THEMED LUNCH

Integrating eCommerce & Retail – Breaking Down Silos

Tarsha Rafferty
VP Distribution Operations
Jasco Products

12:55 pm - 1:55 pm

THEMED LUNCH

The Benefits of Automating D2C eCommerce Fulfillment Beyond Offsetting Rising Labor Costs

Nicole Ganot
Head of Supply Chain & Logistics
The RealReal

12:56 pm - 1:55 pm

THEMED LUNCH

Reimagining your Supply Chain for an eCommerce Environment

12:56 pm

THEMED LUNCH

Vertical eCommerce and the Quest for Perfect Build to Order Customization

12:56 pm - 1:55 pm

THEMED LUNCH

Building the Future of Delivery Innovation with Technology and Automation

1:55 pm - 2:30 pm

CASE STUDY STREAM 1

OPERATIONS STRATEGIES

Building the Future of Delivery Innovation with Technology and Automation
  • Harnessing technology trends that will have a transformative influence on last-mile delivery success
  • What actions can be done to stay ahead of the game?
  • Making Digital investments in customer-facing innovations to promote inventory fluidity
  • Sharing the lessons learned so far and discussing next steps

Roman Sobieri
Global Head of Shipping and Orders
Etsy

1:55 pm - 2:30 pm

CASE STUDY STREAM 2

FULFILLMENT

Smart Supply Chain: Leveraging Technology and Inspiring Innovation
  • Inspiring data-driven leadership to refocus your supply chain IT strategies
  • Big Data analytics that are essential to retail and eCommerce growth
  • Leveraging new technologies and concepts in the distribution network
  • The versatility of digital supply chain design

Ali Zafar
Director of Supply Chain and Capacity Planning
Dropbox

2:35 pm - 3:10 pm

WORKSHOP

ROOM 1

Leverage the Power of Real-Time Supply Chain Intelligence and Collaboration to Drive Organizational Agility
  • The inconvenient truths that hinder most traditional supply chains
  • Making the “people transformation” journey that is required with real-time information
  • How culture and empowerment can turn the large into the agile
  • How today’s agile supply chain bridges the journey into Industry 4.0 and IoT projects

2:35 pm - 3:10 pm

WORKSHOP

ROOM 2

Carrier Cost Drivers And Negotiating an Effective Carrier Contract
  • Learning to “Think like a carrier” when it comes to cost to serve your business
  • Understanding what is true carrier cost versus fluff, what is flexible and what is not from the carrier’s point of view
  • Discussing carrier operating ratios and what you can do to influence them
  • Reviewing the basic elements and common pitfalls and opportunities of a carrier agreement
  • Offering ways where everyone wins

3:15 pm - 4:25 pm

Pre-Arranged One-to-One Meetings

  • 3:15 pm – 3:35 pm: Meeting Slot 5/Networking
  • 3:40 pm – 4:00 pm: Meeting Slot 6/Networking
  • 4:05 pm – 4:25 pm: Meeting Slot 7/Networking

4:30 pm - 5:05 pm

Forming Productive Partnerships with eCommerce Brands to Transform Strategic Distribution and Vendor Relationships
  • How can we work with our distribution and 3PL partners to scale service capabilities as we grow?
  • Creating a mutual understanding of goals, objectives and trust to adapt quickly, boost overall service and form an effective distribution network
  • Using strategic distribution to gain a competitive advantage through superior collaboration leading to lower costs and higher efficiency
  • Strengthening measures to ensure service quality and performance that ultimately maintains communication between 3PLs and retailers

Christopher Martin
SVP, Logistics Operations
Keurig Dr Pepper

5:05 pm - 5:40 pm

Fireside Chat: Authentic Leadership and Rising to the Challenge
  • Discussing the importance stakeholders place on Supply Chain transformation and how to integrate it into business strategy for competitive advantage
  • Evaluating where your business stands in terms of eCommerce demand and how you can move the needle
  • Realign your workforce by using creative collaboration
  • Finding the best framework to unlock your Supply Chain Operation’s potential

Rick DiMaio
SVP, Supply Chain Operations
Office Depot

5:40 pm - 5:45 pm

Chair’s Closing Remarks

5:45 pm - 7:00 pm

Drinks Reception

5:46 pm

From 5:45 pm onwards there will be two different ‘Hangout’ areas set up in the Exhibition Hall, each beside a bar. These are unmoderated opt-in networking opportunities for attendees to engage with their peers about the content and issues they enjoyed during the day’s sessions. Choose the topic that interests you most and congregate at the appropriate Hangout.

5:47 pm

HANGOUT

OPERATIONS STRATEGIES

At Bar 1 in the Exhibition Hall

5:47 pm

HANGOUT

FULFILLMENT

At Bar 2 in the Exhibition Hall

6 October, 2020

 

7:30 am - 8:25 am

Registration & Breakfast

7:50 am - 8:25 am

BREAKFAST WORKSHOP

ROOM 2

Optimizing Freight Rates and Carrier Costs
  • Planning a transportation strategy that will support your corporate goals
  • Benchmarking your plan against similar transportation systems
  • Negotiating carrier contracts through an in-depth understanding of your partners’ operating costs and processes
  • Building a robust system to reevaluate and renegotiate win-win deals as business conditions change

8:30 am - 8:35 am

Chair’s Opening Remarks

8:35 am - 9:10 am

Sustained and Efficient Supply Chain Risk Management
  • Identifying sources of risk in supply chain and successfully managing growing risks
  • Building correlation and patterns among sources to mitigate supply chain risks with minimal costs and risks
  • Pioneering the implementation of advanced analytics, collaborative tools and cognitive solutions for risk management
  • Establishing regular review and monitoring practices to improve resilience and agility of supply chain
  • What are some of the key takeaways?

Maithili Shenoy
VP of Global Marketplace Operations
Nike

9:10 am - 9:45 am

Align Your Supply Chain: End to End Optimization
  • Finding the cost-efficiency balance in integrating value end to end while maintaining a tight grip on costs
  • Identifying logistical areas of improvement blending speed and affordability
  • Leveraging technology to drive efficiency in supply chain optimization
  • Discussing what your customers value most and how to deliver at the lowest cost
  • Sharing real life examples of supply chain transformations and their impact on overall performance and profitability

Rudy Landram
VP, Transportation
Nordstrom

9:50 am - 10:25 am

CASE STUDY STREAM 1

OPERATIONS STRATEGIES

Why Traceability and Transparency Have to be Top of the Agenda in the Boardroom
  • Exploring the cutting-edge technologies for supply chain mapping and its impact on end to end value chain
  • Delivering system wide visibility needed to enable transparency, traceability, accountability and efficiency
  • Strengthening organizational ethics, conduct and culture to build stakeholder confidence in business practices
  • Discovering the role of Blockchain for supply chain transparency and traceability and how it will impact business efficiency
  • Implementing the necessary tools to achieve traceability and looking at ways to avoid common challenges that come with this

Paul Slaven
Director Global Reverse Logistics
Intel

9:50 am - 10:25 am

CASE STUDY STREAM 2

FULFILLMENT

The Future of Last Mile Logistics
  • Understanding the importance of last mile and how it impacts customer relationship building
  • Looking at the main challenges with same day, next day delivery and how to navigate these
  • Equipping your delivery process with the efficient route planning engine powered by ML and AI
  • Identifying common bottlenecks that slow down delivery and strategies to overcome this

Douglas Roy
Chief Supply Chain Officer
Dollar Shave Club

10:25 am - 11:15 am

Pre-Arranged One-to-One Meetings & Refreshments

  • 10:30 am – 10:50 am: Meeting Slot 8/Networking
  • 10:55 am – 11:15 am: Meeting Slot 9/Networking

11:20 am - 11:55 am

Global Expansion of Direct-to-Consumer Channels
  • Shared eCommerce challenges in Europe, North America and the overall retail market
  • Giving manufacturers control to cultivate relationships with customers that transcend retail channels
  • Shifting D2C processes as a means to attract and keep customers
  • Market share and exceeding expectations in new territories

Dave Warrick
General Manager, Global Supply Chain
Microsoft

12:00 pm - 12:35 pm

WORKSHOP

ROOM 1

Thinking Globally about eCommerce Supply Chain Management
  • Bringing order and a rational approach to your company’s global operations:
  • Understanding your customers you’re your network: What can you realistically predict and plan across a given timeline?
  • Which performance data truly drives outcomes?
  • Where does it make the most sense to operate, and what factors influence that decision? When is the time to change?
  • Launching new eCommerce initiatives based on a clear end-to-end worldview

12:00 pm - 12:35 pm

WORKSHOP

ROOM 2

How Autonomous Drones Improve Inventory Accuracy
  • Learning how your organization can solve specific and complex problems leveraging aerial inventory robotics technology
  • Discovering real drone use cases that can provide value beyond last-mile package delivery
  • Walking through the advantages of deploying drones in your warehouses and facilities for inventory and asset tracking
  • Learning how your organization can setup a team to assess and deploy drones

12:35 pm - 1:35 pm

THEMED LUNCH

Transforming Shipment Exceptions into Opportunities with Delivery Experience Management

12:35 pm - 1:35 pm

THEMED LUNCH

Building the Future of Next Generation eCommerce with Digital Supply Chain Innovations

12:35 pm - 1:35 pm

THEMED LUNCH

Jumping the Hurdles to Achieve the “Perfect Order”

1:35 pm - 2:10 pm

The Rise of Reverse Logistics in the eCommerce World
  • Understanding the impact reverse logistics has on your bottom line and productivity through metrics and analytics
  • Monitoring the flow of reverse logistics in your supply chain to identify areas of influence and how to challenge these
  • Managing the reverse travel of your product back into the supply chain at the lowest cost possible
  • What technologies and partnerships can make this process smoother and what are some of the main challenges with that

Jay Koganti
VP Supply Chain Center of Excellence
Estee Lauder

2:10 pm - 2:45 pm

Transforming A Value Proposition through Co-Creation
  • Developing a product ecosystem that enables a differentiated consumer experience
  • Integrating the launch of a new category into matured inventory and distribution planning processes
  • Investing in and developing the skills, work processes, and systems that enable rapid innovation

Pedro Capiello
Director, Go-to-Market Product Supply – NA Baby Care
The Procter & Gamble Company

2:45 pm - 2:50 pm

Chair’s Closing Remarks