30 September, 2019

 

6:00 pm - 7:00 pm

Welcome Drinks Reception for the Evening of September 30th

1 October, 2019

 

7:00 am - 7:50 am

Registration & Breakfast

7:50 am - 8:00 am

Chair’s Welcome Address

Anna Indelicato
Supply Chain, North America
Polaroid Originals

8:00 am - 8:35 am

Re-Engineering the Supply Chain
  • Keeping eCommerce customer expectations in mind when reconstructing the supply chain
  • Examining the rapid growth of automation and realigning capabilities with changing demands
  • Maintaining agile and flexible operations focusing on digital channels
  • What should leadership be doing today to get ready for the next ten years?

Gemma Kubat
SVP of Engineering and Activation
Target

8:35 am - 9:10 am

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency
  • How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement
  • Enabling options from free pickup in-store to same-day delivery
  • Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery

Colby Chiles
VP, Supply Chain Delivery
The Home Depot

STREAM 1 CHAIR

Anna Indelicato
Supply Chain, North America
Polaroid Originals
J&J

STREAM 2 CHAIR

Jeff Ball
VP Strategic Business Development, Store Systems
Manhattan Associates
J&J

9:15 am - 9:50 am

CASE STUDY STREAM 1

OPERATIONS STRATEGIES

Exploring Puma’s AutoStore: Rising to a Challenge and Setting the Bar
  • Highlights in building the AutoStore: Shared challenges and successes
  • Maintaining agile and flexible operations with customer expectation in mind
  • Balancing distribution efficiency with innovation
  • Automation as a critical business piece

Nicole Barrasso
VP, Warehouse Distribution & Supply Chain Projects
PUMA North America, Inc.

 

9:15 am - 9:50 am

CASE STUDY STREAM 2

FULFILLMENT

Building Supply Chain Analytics Capability to Support eCommerce Growth
  • Starting a Supply Chain Analytics team
  • Putting the technology building blocks in place
  • Picking projects that make a difference

Andrew Downard
VP Supply Chain and S&OP
Apex Tool

9:55 am - 11:35 am

Pre-Arranged One-to-One Meetings
  • 10:00 am – 10:20 am: Meeting Slot 1/Networking
  • 10:25 am – 10:45 am: Meeting Slot 2/Networking
  • 10:50 am – 11:10 am: Meeting Slot 3/Networking
  • 11:15 am – 11:35 am: Meeting Slot 4/Networking

11:40 am - 12:15 pm

WORKSHOP

ROOM 1

Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue
  • Demonstrating that even successful retailers are losing sales from interested customers, and most have very little understanding what went wrong
  • Visualizing where merchants are losing customers in the payment stack, and understanding the lifetime value those would-be customers represent
  • What does effective automating order management through gathering in-house data and working with third-party payment vendors look like?
  • Walking through ways to paint a clear picture of your revenue funnel to close gaps, clear bottlenecks, and keep customers happily moving from interest to purchase to delivery

J. Bennett
VP, Operations and Corporate Development
Signifyd

11:40 am - 12:15 pm

WORKSHOP

ROOM 2

Surprising and Delighting Your Customers Through New Operations Best Practices
  • Benchmark your existing operations to discover ways you can improve fulfillment, omnichannel and delivery network performance
  • Discuss operational best practices leveraging new technologies to deliver unique eCommerce experiences that drive customer satisfaction
  • Review lessons learned from B2C brands driving customer satisfaction by incorporating new tools into existing processes and legacy systems

Chris Cameron
AVP, Product Development
PFS

12:20 pm - 12:55 pm

Winning the Game in a Crowded Marketplace: The Supply Chain as a Competitive Advantage
  • Consumer demand for transparency is changing the game for the supply chain
  • How your supply chain can help you define and own your space
  • A case study in superior consumer experience

Lauren Walker
Chief Supply Chain Officer
Young Living Essential Oils

12:55 pm - 1:55 pm

THEMED LUNCH

Vertical eCommerce and the Quest for Perfect Build to Order Customization

Tai Dang
VP, Operations
AUrate New York

12:55 pm - 1:55 pm

THEMED LUNCH

The Benefits of Automating D2C eCommerce Fulfillment Beyond Offsetting Rising Labor Costs

12:55 pm - 1:55 pm

THEMED LUNCH

Transforming Shipment Exceptions into Opportunities with Delivery Experience Management

Kirsten Knipp
Chief Growth Officer
Convey

Chris Richter
VP Revenue
Convey

12:56 pm - 1:55 pm

THEMED LUNCH

Rapid Response Order Fulfillment

12:56 pm - 1:55 pm

THEMED LUNCH

What Does “Inventory” Mean as DTC eCommerce Grows?

12:56 pm - 1:55 pm

THEMED LUNCH

Driving Sustainable
Supply Chain Structures

Sara Irvani
Chief Executive Officer
Okabashi Brands

12:57 pm - 1:55 pm

THEMED LUNCH

Navigating the Complexities of eCommerce Logistics and Digital Channels

Natasha Ahluwalia
VP Supply Chain
Renin

12:57 pm - 1:55 pm

THEMED LUNCH

Building a Supply Chain in a Highly Regulated Environment

Mike Papadakis
VP of Supply Chain
Sunday Goods & The Pharm

Mark Advani
Supply Chain Project Manager
Sunday Goods & The Pharm

12:57 pm - 1:55 pm

THEMED LUNCH

1:55 pm - 2:30 pm

CASE STUDY STREAM 1

OPERATIONS STRATEGIES

Exploring the Automation Experience for Multichannel Business
  • Taking a practical approach: Comparing challenges and successes when rolling out new technologies
  • How can you leverage automation to build bridges across all channels?
  • Leading Organizational Growth and Development
  • What does the future hold for this trend?

Massimo Sapone
SVP, Planning & Logistics North America
Luxottica

1:55 pm - 2:30 pm

CASE STUDY STREAM 2

FULFILLMENT

Demand-Driven Performance for Inventory and Operations Management
  • Seeking the causes of inaccurate forecasting
  • Benchmarking your organization’s forecasting accuracy against business partners up and down the value chain
  • Understanding the forces at play upon delivery timetables
  • Mitigating these considerations to drive inventory and operations efficiency

Darcy Cozzetto
Chief Operating Officer
The Bouqs Company

2:35 pm - 3:10 pm

WORKSHOP

ROOM 1

Unified Retailing: Three Keys to Unlocking Omnichannel Sales Profitably
  • Flexible Systems – Shopping trends and behaviors continue to evolve, forcing retailers to quickly adapt and try new ways to capture sales from both new and existing customers
  • Profitable Personalization – The demands of personalized, omnichannel retailing require more than just new technology to ensure retailer profitability
  • Consistent Experiences – In an omnichannel marketplace, what is needed, beyond technology, to ensure every customer experience delivers on your promise to sell, fulfill, and engage anywhere?

Jeff Ball
VP Strategic Business Development, Store Systems
Manhattan Associates

2:35 pm - 3:10 pm

WORKSHOP

ROOM 2

Tariff Mitigation Strategies for Retailers

Tariffs have dominated headlines and trade lanes alike this past year. Months of “Twitter diplomacy” have brought uncertainty to markets around the world as threats and delays have unleashed unprecedented volatility. The retail industry has been one of the hardest hit. In this presentation we will discuss…

  • Instant tariff analysis: how to evaluate SKU-level data to calculate impact on landed cost per unit
  • How to adjust supply chains to react to changes in the geopolitical climate
  • How to manage the financial impact of increased duty payments

Matt Marshall
Sr. Director and General Manager, Southeast Region
Flexport

3:15 pm - 4:25 pm

Pre-Arranged One-to-One Meetings

  • 3:15 pm – 3:35 pm: Meeting Slot 5/Networking
  • 3:40 pm – 4:00 pm: Meeting Slot 6/Networking
  • 4:05 pm – 4:25 pm: Meeting Slot 7/Networking

4:30 pm - 5:05 pm

Global Supply Chain Challenges and Opportunities: The Impact of Technology
  • Integrating next-generation supply chain models
  • Developing a transformation road map
  • Establishing a vision of how digital applications can improve Operational Excellence

David Warrick
General Manager, Global Supply Chain
Microsoft

5:05 pm - 5:40 pm

Panel: How to Build Talent and Strong Leadership in a Fast-Growing, Competitive Environment
  • Learning about global trends influencing the job market for senior executives and those with critical, specialized skill sets
  • Maximize efficiency, retention and development plans for top talent
  • Breaking down silos and driving your team to the forefront of eCommerce and delivery innovation
  • Discussing ways to identify tomorrow’s top performers and make special efforts to grow their skill sets, abilities, and responsibilities over time

Kerry Oliver
VP Supply Chain
Canada Goose

Rick DiMaio
SVP, Supply Chain Operations
Office Depot

Michael Prince
Sr. Director Fulfillment Operations
Walmart eCommerce

Heather Howard
VP, Operations & People
Rothy’s

5:40 pm - 5:45 pm

Chair’s Closing Remarks

Anna Indelicato
Supply Chain, North America
Polaroid Originals

5:45 pm - 7:00 pm

Drinks Reception

2 October, 2019

 

7:30 am - 8:25 am

Registration & Breakfast

7:50 am - 8:25 am

BREAKFAST WORKSHOP

ROOM 2

Carrier Cost Drivers And Negotiating an Effective Carrier Contract
  • Learning to “Think like a carrier” when it comes to cost to serve your business
  • Understanding what is true carrier cost versus fluff, what is flexible and what is not from the carrier’s point of view
  • Discussing carrier operating ratios and what you can do to influence them
  • Reviewing the basic elements and common pitfalls and opportunities of a carrier agreement
  • Offering ways where everyone wins

Kenneth Moyer
Partner/VP of Supply Chain Strategies
LJM Group

8:30 am - 8:35 am

Chair’s Opening Remarks

Anna Indelicato
Supply Chain, North America
Polaroid Originals

8:35 am - 9:10 am

Creating and Maintaining a Connected Dual Presence to Support eCommerce and Brick-and-Mortar Operations
  • Discussing how eCommerce and brick-and-mortar retail are evolving a new commercial ecosystem
  • Improving visibility and oversight throughout the organization to monitor a wide range of performance metrics
  • How do we bring the entire enterprise in on fulfillment initiatives?

Kevin Reiser
Sr. Director, Distribution Operations
Best Buy

9:10 am - 9:45 am

Evolution of an Industry: Case Study
  • Strategies that make an impact as we navigate the eCommerce market
  • Taking a refreshed approach to overcoming challenges in shipping and inventory management
  • Best practices in meeting customer expectations

Maia Benson
Global Commercial Lead
Shopify

STREAM 1 CHAIR

Anna Indelicato
Supply Chain, North America
Polaroid Originals
J&J

STREAM 2 CHAIR

Jeff Ball
VP Strategic Business Development, Store Systems
Manhattan Associates
J&J

9:50 am - 10:25 am

CASE STUDY STREAM 1

OPERATIONS STRATEGIES

Amaze Customers: From Design to Delivery
  • Know your customers: A winning supply chain strategy to fulfill clients’ expectations in a fast-moving world
  • Think global: Shaping a commerce strategy that supports the tensions that come with rapid growth and frequent changes in different markets
  • Add value with innovation: A business with innovative solutions to overcome the ever-changing challenges of a high-growth, high-volume company

Augusto Gonçalves
Director, Operations Strategy
Farfetch

9:50 am - 10:25 am

CASE STUDY STREAM 2

FULFILLMENT

Accommodating Changes in eCommerce Shipping Demand
  • Inbound and outbound transportation strategies that promotes day-to-day on time delivery and post delivery customer experience
  • Establishing a culture of Continuous Service Improvement
  • Creating a fast delivery network to meet rising service level expectations while keeping an eye on ROI
  • Last Mile Delivery: Sustainable practices throughout the entire supply chain

Joseph Bobko
VP Transportation
Boxed.com

10:25 am - 11:15 am

Pre-Arranged One-to-One Meetings & Refreshments

  • 10:30 am – 10:50 am: Meeting Slot 8/Networking
  • 10:55 am – 11:15 am: Meeting Slot 9/Networking

10:40 am - 11:15 am

INDUSTRY FOCUS GROUP

NEW AGE OF SUPPLY CHAIN

Shared Successes and Challenges

Carlene Dyer
VP North American Operations
World and Main

10:40 am - 11:15 am

INDUSTRY FOCUS GROUP

ORDER FULFILLMENT

11:20 am - 11:55 am

CASE STUDY STREAM 1

OPERATIONS STRATEGIES

From Analysis to Action: Accelerating Transformation in a Global eCommerce Organization
  • Unlocking the potential of eCommerce evolution
  • Changing supply chain KPIs and strategies behind adapting to new measurements
  • Operational optimization and leveraging growth opportunities in a new domain
  • The importance of strong leadership culture

Alan Blake
COO
Blue Apron

11:20 am - 11:55 am

CASE STUDY STREAM 2

FULFILLMENT

Establishing an Ethical and Sustainable Supply Chain
  • Integrating social and environmental responsibility into your sourcing network
  • Meeting the increasing demand through global initiatives and sustainable distribution strategies
  • Creating a global supply chain with customer service at the core
  • Managing your resources within the complexity of transnational supply chains
  • Recognized by Forbes as one of America’s best midsize employers for the third consecutive year: What does it take to get there?

Sean Poynter
SVP Operations
doTERRA

12:00 pm - 12:35 pm

WORKSHOP

ROOM 1

Same-Day and Next-Day Delivery – Meet Demand, Make More Money
  • Leveraging high demand for same-day and next-day delivery to drive even more purchase value
  • Growth factors: determining locations, organizing transportation and leveraging other logistics networks to build a scalable solution
  • Staying ahead of the data: What market trends and customer expectations tell us
  • Managing priorities and demand planning with more factors to consider and less time to execute

Marcelo Wesseler
VP, eCommerce Services
Ingram Micro Commerce & Lifecycle Services

12:00 pm - 12:35 pm

WORKSHOP

ROOM 2

Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics
  • How can you leverage real-time analytics to enable supply chain improvement?
  • Identifying proactive opportunities to adopt intelligent transaction processing for a customer-centric returns experience
  • Discussing social media digital offers, and its efforts in delivering convenience and shopper loyalty
  • Exploring data-driven insights that respond to shifting consumer demand
  • Exceeding customer expectations and meeting objectives in your overall returns management strategy

Michael Foy
Business Development Director
Inmar

12:35 pm - 1:35 pm

Open Networking Lunch

1:35 pm - 2:10 pm

Setting the Pace for Effective Change Management
  • Aligning objectives and leading an energized vision
  • A deep dive into transformative management tools and actionable insights
  • Remaining agile as you drive change in the fast lane of omnichannel growth
  • Value creation as the center of new age of leadership

Nicole Jefferies
SVP, Omnichannel
Advance Auto Parts

2:10 pm - 2:45 pm

Smart Supply Chain: Leveraging Technology and Inspiring Innovation
  • Inspiring data-driven leadership to refocus your supply chain IT strategies
  • Big Data analytics that are essential to retail and eCommerce growth
  • Leveraging new technologies and concepts in the distribution network
  • The versatility of digital supply chain design

Ramesh Narayan
VP, Global Supply Chain Solutions
Tapestry

2:45 pm - 2:50 pm

Chair’s Closing Remarks

Anna Indelicato
Supply Chain, North America
Polaroid Originals